Digital and AI technology,for lower costs and growth — Digital SaaS for travel and local services
Solutions
Tailored solutions for every industry and platform, meeting diverse business needs.
FeaturedWeChat Ecosystem
Built on social relationships and extending into content, commerce, services and finance.

Douyin Ecosystem
Connects content, traffic, transactions, private domain and analytics to serve brands, merchants and creators, using platform tools plus third-party capabilities to scale growth and monetization.

Xiaohongshu Ecosystem
Covers content seeding, traffic amplification, transaction conversion, private-domain retention and analytics. The community's high trust and decentralized distribution, combined with official tools and operating strategy, drive brand, effect and sales together.

Kuaishou Ecosystem
Built around Kuaishou's trust-based social economy: short videos and livestreams seed demand, creator distribution and local group buying convert it, and public traffic becomes repeatable private-domain customers. Products, orders and validation stay under KnowSaaS management.

Alibaba Ecosystem
Built on AI, omnichannel collaboration and end-to-end fulfillment, using Taobao & Tmall, Alibaba Cloud, Alipay, DingTalk, Cainiao and Amap to deliver a one-stop digital and intelligent operating and service loop.

Ctrip Ecosystem
Connects directly to the Ctrip open platform for attraction and activity products, covering attraction tickets, performances and exhibitions and destination activities, with unified management of products, prices, inventory, orders and validation.

Meituan Ecosystem
Connects to the Meituan open platform for ticket products across scenic areas, parks and performances, keeping products, prices, inventory, orders and validation in sync so merchants can acquire and operate customers efficiently.
Channels & Operations
4 solutionsTravel Agencies
Build distribution and membership systems, launch an owned online platform and a branded mini program. Marketing, customer retention, conversion, referral and repeat purchase are covered end to end.
Local Services
One system covers the whole local services business, capturing local traffic and improving service-provider operations, merchant marketing and traffic monetization, from public acquisition to private retention.
E-commerce
For brand stores, marketplace shops and social commerce: products, inventory, orders, payments, membership and distribution in one system, with online orders and in-store pickup validation connected and real-time analytics.
Cultural Tourism Groups
For tourism groups, scenic groups and resort areas: independent multi-site operations, connected multi-format products and orders, multi-party splitting and group-level dashboards — the group stays in control while sites move fast.
Destinations
7 solutionsFeatured
Scenic Areas
Unified management for scenic areas: a digital smart scenic area combining ticketing and hardware, with intelligent service centers and secondary spending in one operating model.
Family & Kids
For kids' parks, family attractions and study-tour bases: family ticket types, reservation capacity control, multi-use and annual cards and event registration in one system, balancing holiday peaks and long-term repeat visits.
Theme Parks
Addresses the pain points of complex management, marketing, reconciliation and settlement with an integrated digital solution covering ticketing, marketing and settlement.
Museums & Cultural Venues
For museums, galleries and memorial halls: capacity-controlled reservations, ticket validation and digital guides in one system. Exhibits are mapped to points of interest, narration takes multiple forms, and AI knowledge Q&A is built in.
In-Destination Transport
For sightseeing buses, shuttles, ferries and cable cars: sell by route, departure and cabin, with vehicle and cableway profiles, segment pricing, bulk scheduling, capacity control and QR boarding.
Cruise Boats
For scenic cruises, lake tours and night routes: sell by sailing and seat, with boat and pier profiles, sailing schedules, capacity control and boarding validation.
Ski Resorts
For ski resorts, indoor snow parks and winter destinations: ski passes, timed reservations, lifts and magic carpets, equipment rental deposits, instructor booking and season and multi-use cards in one system, with controllable capacity, one-code validation and a complete rental deposit flow.
Lodging & Performing Arts
2 solutionsHotels & Guesthouses
For resort hotels, guesthouses and resorts: room availability calendar, room blocking and bulk rates in one place, lodging and tickets sold from the same back office, and OTA orders flowing back centrally.
Theaters & Performing Arts
For theaters, venues and performing arts centers: halls, show scheduling, seat zoning, seat selection and locking, and full-order refunds across the whole sales and validation flow.
Delivery & Customization
1 solutionsFeatured
AIGC
AI-generated content technology that provides a complete path from data processing and model training to application delivery across industries.
Custom AI Agents
Based on the customer's business scenarios and existing systems, we assemble enterprise knowledge bases, APIs, workflows and channel capabilities into a dedicated agent. Private deployment and continuous tuning are supported, so it runs autonomously in real business from day one.
AI Transformation
KnowSaaS is an AI-native company with AI deeply embedded in internal processes. Our Forward Deployed Engineer team brings this approach to merchant sites — from scenario diagnosis and process redesign to agent delivery and team coaching.
Products
Software and AI systems covering every part of the travel business and powering digital transformation.
Software Systems
Ticketing, marketing, distribution, settlement, store operations and guidance

Cloud Marketing
Omnichannel campaign management with precise reach and conversion analytics

Cloud Distribution
Multi-level distribution networks with compliant commission settlement and automatic tax filing

Cloud Payment Splitting
Automated fund splitting and settlement for multi-party businesses, filed with the Payment & Clearing Association of China

Cloud E-commerce
A full-featured online store platform with multi-store management and rich product display

Cloud Ticketing
Flexible ticket types and validation methods that make ticketing operations more efficient

SCRM
WeCom-native customer acquisition, management, operations, marketing and analytics

Cloud POS
Multiple payment methods and loyalty points that speed up store checkout

Cloud Order Dispatch
Cloud-based order routing that assigns every order to the right handler quickly and accurately

Hotel PMS
Room-type calendar, room blocking and bulk rates — from booking to check-in in one system

Theater Ticketing
Halls, showtimes and seat selection and locking — one system for performance ticketing

Transport Ticketing
Sightseeing buses, boats, departures and seats — board with a QR code

One-Card System
Annual, multi-use and stored-value cards managed in one account

Digital Guide
POIs, recommended routes and digital menus — the whole visit from one phone
AI Systems
LLM-powered applications that improve content production and sales conversion
AI Tour Guide
Point-of-interest narration, hand-drawn maps and private knowledge-base Q&A
AI Customer Service
LLM plus enterprise knowledge base — 24/7 self-service, with handover summaries for complex cases
AI Itinerary Planner
Describe a trip in natural language and get an editable, structured itinerary
AI Travel Quotation
Match itineraries to your resource library and issue priced, time-limited share links
KnowSaaS AI Workspace
Query data, edit products and generate reports in one window — plus content and OTA management
AI WORKSPACE
KnowSaaS AI WorkspaceNEW
Stop switching between a dozen back offices. Ask for business data, manage products and inventory, export reports, and produce copy, posters and promo videos along the way.
- Ask for revenue, orders, validations and inventory; export reports directly
- Publish products, open calendar sales and adjust inventory, with every write action confirmed
- KnowSaaS back office and content production in one window
- Data stays on-device, with Windows and macOS support

One system, connected at every touchpoint
From counter sales to gate validation, one back office drives every endpoint.
Sales
How tickets are sold
Self-Service Kiosk
DeviceVisitor · Self-service
Buy tickets and collect them by QR code or ID, splitting peak traffic and shortening counter queues.
Counter POS
Windows / AndroidTicket agent · Staffed counter
Cash, QR and card payments in one place, with ID ticket collection, refunds and changes handled end to end.
Visitors use self-service kiosks while staff sell at the counter, so queues do not pile up at peak times.
Validation
How tickets are checked
Validation Mini App
MobileGate staff · Entrance
Scan a code, enter a number or validate manually, with records synced to the back office in real time.
Handheld Terminal
DeviceRoving checker · Venue
Validates offline and by session, so extra lanes can open quickly at peak times.
Entrance queues and venue inspections are handled separately, so neither blocks the other.
Management
Who runs it
- One back office for multiple sites and formats
- Real-time reconciliation of validations and orders
- Unified splitting and settlement rules
Data from every endpoint flows back in real time, so the whole business fits on one screen.
- 1Configure products and prices
- 2Sell online and on site
- 3Scan and validate at entry
- 4Data flows back to dashboards

Hardware
Optional hardware modules for every scenario
From planning to launch, with no weak links in the experience
About KnowSaaS
Digital and AI technology that helps businesses cut costs and grow
Headquartered in Shandong, KnowSaaS serves travel, local services, retail e-commerce and hospitality, helping merchants run ticketing, marketing, transactions, fulfillment and data in one system.
Our in-house platform spans 13 software systems plus 5 AI systems including AI Tour Guide, AI Customer Service, AI Itinerary Planner, AI Travel Quotation and the KnowSaaS AI Workspace, alongside turnstiles, self-service kiosks and other hardware, with direct connections to WeChat, Douyin, Xiaohongshu, Ctrip and Meituan.
Learn moreProduct Updates
Shipping weekly: 33 consecutive months and 139 features released
- ExperienceNew
Demo Center adds 20+ industry scenarios including museums and community group buying
- Museum demo
- Community group buying demo
- AI
AI Workspace gains automation: schedules, templates and WeCom push
- Scheduled tasks
- 8 built-in automation templates
- Industry
Community group buying upgrade: sorting, out-of-stock refunds and leader settlement
- Arrival sorting and pickup codes
- Automatic out-of-stock refunds
Servingcustomers2000+
- Years of experience
- 10+
- Customer renewal rate
- 80%
- City coverage in China
- 99%
Request a demo
today
Request a demo ›Partners
Trusted partners, shared success
- Alipay
- Fliggy
- LY.com
- Douyin
- Xiaohongshu
- Tuniu
- Ctrip
- Kuaishou
- Meituan
- Channels























