Product Updates

AI Workspace gains automation: schedules, templates and WeCom push

The AI Workspace moves from answering questions to doing scheduled work, with results delivered straight to your team on WeCom.

• Scheduled tasks — Run daily, weekly or at a specified time
• 8 built-in automation templates — Daily reports, inventory alerts and review summaries out of the box
• Delivery targets and WeCom push — Send results to individuals, group chats or WeCom groups
• Guardrails and audit — Write actions are confirmed one by one, with a traceable execution log

Community group buying upgrade: sorting, out-of-stock refunds and leader settlement

• Arrival sorting and pickup codes — Sort by group; pick up by QR code without queuing
• Automatic out-of-stock refunds — Refund missing items automatically and generate a compensation plan
• Real-time leader commissions — Commission details update in real time, with online withdrawal

Museum AI: sourced answers and Bluetooth beacon audio guides

• Private knowledge base Q&A — Answers visitor questions using collection materials and guide scripts
• Answers with sources — Every answer cites its source to reduce hallucination risk
• Bluetooth beacon audio guides — Commentary triggers automatically when visitors approach an exhibit

Museum solution launch: timed entry, real-name ticketing and digital guiding

• Timed reservations and capacity control — Limit admissions by gallery capacity
• Real-name ticketing and study groups — ID verification, group reservations and roster import
• Exhibit-based gallery guiding — Hand-drawn floor plans mapped to exhibit coordinates

Redesigned theme park and family park experience

Removed gradients and glows, rebuilding the whole experience with hand-drawn maps, solid-color cards and line icons that feel closer to a real mini program.

• Hand-drawn park map — Rides, height limits and wait times at a glance
• Membership-card profile page — Tier, growth points and benefits in one place
• Solid icons and subtle motion — A consistent visual language that feels less AI-generated

Ski solution launch: timed lift tickets, equipment rental and lift records

• Live snow conditions and timed capacity — Control ticket sales by slope and time slot
• Equipment rental with deposit-free credit — Match gear by height, weight and boot size
• Dynamic lift tickets and face-based gates — Scan to log lift rides and run distance

Cruise solution launch: per-sailing sales, seat selection and boarding validation

• Sailing schedules and cabin zones — Configure cabins and seats by vessel type
• Pier departure board — Live sailings, boarding gates and departure countdown
• E-boarding passes and tiered refunds — Automatic refunds on cancellations, configurable rebooking rules

Shuttle solution launch: routes, departures and dynamic ride codes

• Transfer planning and segment fares — Combined pricing across routes, boarding and alighting at any stop
• Live vehicles and trip availability — Real-time vehicle location, arrival times and remaining seats
• Dynamic ride codes and suspension refunds — One code per trip, with automatic refunds to the original payment method

Cloud Theater 2.0: faster seat selection and bulk scheduling for large venues

• Faster seat selection in large theaters — Smoother loading and panning for 1,000+ seat shows
• Bulk show scheduling — Copy shows and pricing by week to cut repetitive setup
• Granular refund rules — Set different refund rates by show and timing

Cloud Ticketing syncs inventory faster with Meituan and Ctrip

• Shorter sync intervals — Near-real-time inventory updates during peak hours
• Automatic retries for failed orders — Failed channel callbacks are retried automatically, reducing manual reconciliation
• One-click channel statements — Generate statements by platform, product and date

AI Browser: operate Ctrip, Meituan Attractions, Fliggy and Douyin Life directly

No more logging into each platform's portal to change prices or inventory. AI Browser understands the page and executes step by step, while key actions still require human confirmation.

• Multi-platform back-office operations — High-frequency actions such as repricing, inventory updates and campaign sign-ups
• Page understanding and step replay — Review every run and pinpoint the exact step that failed
• Action confirmation and audit — Sensitive actions confirmed one by one, with full logs

AI Workspace general availability: Content Hub and social media assistant

• Poster and short-video generation — Enter campaign details and get ready-to-publish assets
• Trending topics and drafting — From Xiaohongshu and WeChat Official Account trends to finished copy
• Windows and macOS apps — Data stays on-device, with account isolation

Tourism group solution: multi-site, multi-format operations and group revenue sharing

• Independent site operations — Centralized group management with per-site products and orders
• Cross-format orders and revenue sharing — Unified settlement for tickets, lodging, dining and secondary spend
• Group performance dashboard — Compare results by site, business line and period

Theme park and family park solution launch

• Timed reservations and capacity control — Limit admissions by attraction and time slot
• Multi-validation codes and anti-lost wristbands — One code for entry, rides and lockers
• Multi-use and annual passes with event booking — Book birthday parties and parent-child classes online

Community group buying launch: community groups and next-day pickup

• Community groups and pickup points — Manage leaders, pickup points and delivery zones by community
• Flash sales and group sign-ups — Groups form when the threshold is met, with automatic refunds otherwise
• Automatic leader commission settlement — Commissions calculated by order and product rules

On-demand massage launch: nearby dispatch, privacy numbers and automatic revenue sharing

• Verified, licensed therapists — Therapists take orders only after ID and credential review
• Nearby dispatch and preferred booking — Match therapists by distance, availability and service
• Privacy numbers and one-tap help — Share itineraries, with the full service process logged

Beauty salon launch: service packages, staff scheduling and pass redemption

• Service packages and tiered pricing — Set different prices by staff level
• Online booking with staff schedules — Slots show availability and gray out when full
• Check-in and treatment pass redemption — Treatment progress, skin records and member balances in sync

Housekeeping launch: itemized booking, dispatch and on-site validation

• Itemized service pricing — Quotes by hour, area, unit count or after inspection
• Time-slot booking and preferred staff — Automatic reassignment when a cleaner is unavailable
• On-site scan check-in and timing — Photo proof of completion, with free rework

Restaurant launch: QR ordering, group-deal redemption and member balances

• Table QR ordering, add-ons and order tracking — Live preparation status
• In-store group-deal redemption — Redeem vouchers, passes and flash-sale deals in one place
• Table and private-room booking with stock-outs — Minimum spend, sold-out items and a business dashboard

KnowSaaS AI Workspace beta: query data and edit products in one window

Business data, product management and content production in a single desktop client, so merchants no longer switch between a dozen back offices.

• Natural-language business queries — Ask about revenue, orders, redemptions and inventory in plain language
• Per-action confirmation for writes — Listing changes, inventory updates and coupon issuance are all auditable
• Windows and macOS clients — Data stays on-device, with offline access

AI travel quotes: price an itinerary in one click and share expiring links

• Itineraries matched to your resource library — Hotel, vehicle and ticket costs pulled in automatically
• Rule-based pricing and quote breakdowns — Markups, service fees and child prices calculated separately
• Expiring share links — Customers open and view instantly; links expire automatically

Meituan Attractions direct connection: unified public-traffic operations

• Direct Meituan Attractions connection — Products, prices and inventory synced in real time
• Order and redemption sync-back — Meituan orders flow into the KnowSaaS console
• Redemption and refund reconciliation — Daily statements generated by platform

Ctrip Attractions direct connection launch

• Attraction and activity direct connection — Covers tickets, shows and exhibitions, and destination activities
• Product, price and inventory sync — Update prices and inventory in the console and they take effect on Ctrip immediately
• Order, redemption and refund sync — Less manual cross-platform reconciliation

Release roundup: upgraded business dashboard and Open API

• Multi-store dashboard — Compare revenue and redemptions by store, channel and product
• Custom reports — Drag fields to build reports and schedule exports
• Open API and webhooks — Two-way sync with your own systems

AI Itinerary Planner 1.0: describe your needs, get an itinerary

• Itineraries from natural language — Describe origin, destination, dates and party size in one sentence
• Private resource library search — Prioritizes your own hotels, vehicles and tickets
• Itinerary checks and day-by-day editing — Automatically flag schedule conflicts and out-of-library resources

Kuaishou and Alipay mini programs: orders back in one console

• Kuaishou local services group deals — Sync deals and redeem in store
• Alipay mini program — Reuse products and membership from the WeChat mini program
• Unified multi-platform order management — View and redeem orders from every channel in one console

Xiaohongshu ecosystem: mini program, note attachments and DM agent

• Xiaohongshu mini program — Products, orders and members synced with the main site
• Note attachments and lead capture — Turn content into conversions directly
• Automated DM replies — Answer FAQs automatically and capture leads

Douyin ecosystem integration: group deals, video attachments and redemption

• Douyin group-deal sync — Manage packages, prices and inventory in one place
• Short-video and livestream attachments — Attach products and stores directly to content
• In-store redemption and reconciliation — Reconcile redemption records with Douyin

AI Customer Service 1.0: knowledge base Q&A with summarized handoff

• Enterprise knowledge base Q&A — Merchant materials as the source of truth
• Multi-turn understanding — Handles conversational questions and contextual follow-ups
• Conversation summaries on handoff — Agents see a summary first and avoid asking again

AI Companion 1.0: the full audio tour on one phone

Scenic-area guiding moves from renting devices and following a group to a self-guided tour on the visitor's own phone, with content maintained centrally by the scenic area.

• Location-based audio guides — Play as you walk, with images and video
• Hand-drawn maps and recommended routes — Routes tailored to visit duration
• Centralized content management — Scenic areas can update scripts and media anytime

SCRM launch: channel QR codes, customer tags and SOPs

• Channel live codes and auto-tagging — Customers from different channels grouped automatically
• Customer SOPs and community operations — Follow-up tasks triggered by time and behavior
• Broadcast tasks and analytics — Track broadcasts, Moments posts and customer growth

WeChat ecosystem integration: mini program, Official Account and WeCom in one line

• Mini program store and membership — Products, orders and members share one console with the main site
• Official Account template messages — Automatic order, redemption and campaign notifications
• WeCom customer sync — Customers and tags flow into SCRM

Cloud Transport Ticketing: departures, seats and scan-to-ride

• Vehicle and vessel profiles — Capacity, seat layout and operating status
• Departure generation and bulk scheduling — Generate departures and fares by date
• Segment fares and scan validation — Board and alight at any stop, with seat release

Cloud Theater Ticketing: show scheduling with seat selection and locking

• Theater halls and seat zones — Different prices by zone
• Show scheduling with seat selection and locking — Seats lock on order and release automatically on timeout
• Whole-order refunds and entry validation — Scan in at gates or on handheld devices

Cloud Hotel PMS: availability calendar, room blocks and bulk rates

• Room type and availability calendar — Availability, rates and orders on one calendar
• Bulk rate changes from the calendar — Adjust rates across date ranges
• Room blocks and order handling — Unified management of homestay orders and stay validation

Release roundup: permissions, logs and business dashboard

• Multi-role permissions — Grant access by store, role and data scope
• Traceable operation logs — Key changes record who did what and when
• Revenue, order and redemption dashboard — Business data summarized daily, weekly and monthly

Cloud Guide: POIs, recommended routes and digital menus

• POI management — Manage attractions, facilities and merchants centrally
• Hand-drawn map coordinates — POIs mapped one-to-one on hand-drawn maps
• Mini program guide and favorites — Visitors can view routes and save points of interest

Device Center launch: gates, handhelds and kiosks in one place

• Device status and heartbeats — Timely alerts for offline or faulty devices
• Remote restart and logs — Lower on-site maintenance costs
• Unified ticket type and validation rules — Configure once, apply everywhere

Cloud One Card: annual, multi-use and stored-value cards in one account

• Cross-product annual pass benefits — One annual pass covers multiple attractions
• Multi-use pass redemption — Deduct per use and check remaining uses in real time
• Stored-value card issuance, freezing and cancellation — Full records of balance spending and redemptions

Cloud Dispatch: multi-channel orders assigned to staff automatically

• Multi-channel orders via API — Channel orders enter the system automatically
• Smart dispatch by area, product and staff — Less manual order assignment
• Timeout reminders and reassignment — Unaccepted orders trigger reminders and are reassigned

Cloud POS for stores: checkout, inventory and membership in one system

• Aggregated QR, card and cash payments — Support for multiple payment methods
• Product and inventory sync — Sales deduct inventory automatically
• Member balances and points — Balances, points and member pricing connected

Cloud Split: automatic multi-party fund splitting, no more spreadsheets for reconciliation

• Multi-party split rules — Configure separately for platform, merchants, channels and individuals
• T+1 automatic settlement — Split and settle automatically by rule
• Split details and statement export — Traceable fund flows

Cloud Distribution launch: resellers, commissions and withdrawals online

• Multi-level distribution relationships — Clear, queryable reseller hierarchies
• Commission rules and automatic settlement — Configure commissions by product and level
• Reseller verification and automatic tax filing — Compliant distribution with automatic tax withholding

Cloud Marketing launch: group buying, flash sales and coupons in one suite

• Visual campaign pages — Drag to build and publish
• Group buying, flash sales and spend-based discounts — Common campaign formats out of the box
• Share posters and channel code tracking — See exactly how many customers each campaign brings

Cloud Ticketing 1.0 launch: end-to-end attraction ticketing

Starting with this release, KnowSaaS brought attraction ticketing, validation, refunds and reconciliation into a single system.

• Mini program purchase and dynamic QR codes — Pricing by ticket type, date and visitor category
• Gate and handheld scan validation — Entry records reported to the console in real time
• Unified order, refund and redemption management — No more cross-checking multiple spreadsheets